Frequently Asked Questions
We understand that some of this printing stuff gets pretty confusing. CatPrint makes high quality, affordable printing easy. In order to try to cut back on job processing errors, here is a list of frequently asked questions that we often hear from our customers. If you have a question that is not listed below, please contact us and we would be happy to answer it for you!
What is CatPrint's minimum order size?
CatPrint has no order minimum. Your order may be for as many or as few prints as you need. Whether it's 500 prints or just 1, CatPrint is happy to help.
When will I receive my prints?
CatPrint offers guaranteed delivery dates, with various shipping speeds. Our standard flat rate shipping speed is 7 business days. We also have expedited shipping available ranging from 5-day to next-day delivery. When choosing a shipping speed, you are given a guaranteed delivery date on which will you receive your order.
I don't see my document size listed, can I print something with a custom size?
Yes! To order custom sized prints, click on "Job Type" (on the ordering page), click on "Custom Job", and enter your custom dimensions in the space provided for width and height at the top of the page, then click "Save".
Which paper stock should I use for my job?
If you are unsure of which type of paper you would like to use for your order, we will be happy to mail you a sample booklet which contains every stock that we carry! You can then use this booklet to make your decision on which stock you should use. You can also call us at 877-228-7768 and we would be happy to help!
What if I have a problem with my order?
If you have a problem with your order, we are happy to work with you to correct the error. Please contact us and reference your order number.
Can I receive a hard-copy proof of my print before ordering?
Absolutely. If you'd like to take advantage of this service, simply check the "free hard-copy proof" option on the checkout page.
How do I approve or make changes to my hard-copy/online proof?
To approve or make changes to your proofs, simply contact us by phone or email. Be sure to reference your order number.
What is full bleed printing?
"Full bleed" is when your design prints all the way to the edge of the print without any white border. Take a look at our guide here for a quick explanation.
Why are the colors on my prints so different from my computer screen?
Color disparity can be reduced by calibrating your monitor. View our guide here.
How can I blind ship my order, and what does that mean?
To blind ship your order, all you have to do is type in the words "blind ship" in the shipping instructions box on the checkout page. Your billing address will be put as the return address and there will be no CatPrint receipts, logos or information included in/on your package.
What is CatPrint's cutoff time?
For all shipping times except 1-day delivery, orders placed after 5:00 PM Eastern Standard Time will be considered to have been received on the next business day. For 1-day delivery, orders placed after 2:00 PM Eastern Standard Time will be considered to have been received on the next business day.
What should I know about file setup?
Make sure that your files are setup properly with these basic file setup guidelines.